Sep 2025 - Current
IT Hub Agent (L2-L3 Support Consultant)
EU Anti-Money Laundering Authority (AMLA), Frankfurt | Contract via ATOS
- Support EU workplace infrastructure and end-user services in an institutional environment, helping maintain operational continuity of IT services.
- Provide L2-L3 support for workstation, peripheral, and hardware incidents and coordinate incident resolution across service teams.
- Assist onboarding, software deployment, device allocation, and IT asset handling in an on-site support model.